At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes.
Serve as a trusted advisor to executive stakeholders.
Guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations.
Lead highly visible client engagements and facilitate strategic discussions.
Navigate ambiguity and drive alignment across multiple business and technical workstreams.
Build trust, influence stakeholders, anticipate risks, and drive accountability.
Impact client satisfaction, project success, product adoption, and long-term partnerships.
Help clients successfully implement and maximize the value of VBA's solutions.
Qualifications
Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar).
7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors.
Proven success leading large-scale, cross-functional project teams in a client-facing capacity.
Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously.
Exceptional communication, negotiation, and interpersonal skills.
Strong organizational acumen with experience managing large, cross-functional teams.
Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices.
Highly analytical and strategic thinker with a data-driven approach.
Comfortable operating autonomously in ambiguous or fast-changing environments.
Proficient in enterprise project management tools and reporting dashboards.
Ability to travel as needed to support client and team engagements.
Requirements
Experience with B2B SaaS implementations in the healthcare industry.
Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms.
Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements.
Ability to work independently and be resourceful when confronted with ambiguity.
Project Management Professional (PMP) or other relevant certifications.
What will you be doing?
Client Leadership & Strategic Partnership
Serve as the primary point of contact for enterprise implementation engagements.
Act as a trusted advisor to client stakeholders and executive sponsors.
Build strong client relationships through proactive communication.
Facilitate executive steering committees and project governance meetings.
Project & Program Management
Lead complex SaaS platform implementations involving cross-functional teams.
Develop and maintain comprehensive project plans, timelines, and implementation roadmaps.
Manage project scope, timelines, risks, dependencies, and resource requirements.
Monitor project performance and communicate status updates.
Drive accountability across all project participants.
Cross-Functional Collaboration
Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams.
Coordinate technical workstreams involving APIs, EDI transactions, and data integrations.
Align internal teams around project priorities and client objectives.
Escalate issues appropriately while facilitating timely resolution.
Risk Management & Continuous Improvement
Identify implementation risks and develop mitigation strategies.
Support organizational readiness and change management efforts.
Champion continuous improvement initiatives.
Contribute to the development and refinement of implementation standards.
Perform other duties as assigned.
Travel Requirements
Up to 10% travel.
Location
Remote.
What Success Looks Like
Build trusted relationships with executive sponsors and client stakeholders.
Lead complex enterprise implementations with confidence and accountability.
Anticipate risks and proactively drive resolution.
Manage multiple high-priority client engagements while maintaining exceptional client experiences.
Influence decision-making and drive accountability across internal and client teams.
Align diverse stakeholder groups around shared objectives.
Deliver projects on time, within scope, and aligned with strategic business objectives.
Guide clients through organizational change and implementation readiness activities.
Serve as a strategic advisor who helps clients maximize the value of their investment in VBA solutions.
Contribute to the evolution of implementation methodologies and delivery standards.
Benefits
Remote/Hybrid Schedules (depending on job role).
12 Paid Holidays.
Responsible Time Off.
Volunteerism Day.
Paid Parental Leave:
2 Weeks: Bonding Leave.
10 Weeks: Supplemental Medical Leave (for Birthing Parents Only).